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Radiant Jane Retreats Policies

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Dear Heart,

What we have collectively experienced during the time of COVID has changed us. And it has changed the way we plan travel. Almost everyone has experienced some cancelled plans, and so we are mindful that planning travel continues to be fraught with all kinds of concerns. However, we also believe we still need travel. The best travel helps us to see life in a new way. It gives us new ideas and new energy. We even get to see ourselves differently. 

We think that being on retreat in Italy is going to be extra special, and that you should be able to book it, insure it and relax. We encourage you to put your much-longed for Italy retreat on the calendar and start looking forward to getting out there again. We have no doubt that you have lots of questions about booking a retreat with us. We’ve done our best to answer them here, but please don’t hesitate to reach out if there’s anything we missed. 

We’re here to help and we are looking forward to retreating with you in Bella Italia!

 

xo Jane

  • What times should I book the flights to arrive/leave?
    On day 1 of every retreat, the bus departs at 2 pm from Rome Fiumicino airport (also called Leonardo Da Vinci airport) so when booking flights please plan to ARRIVE in Rome before noon. Pick-up is ONLY at the airport on day 1 and cannot be arranged at other locations. On the final day of every retreat the bus departs the retreat location at 7:30 am and will arrive at the Rome airport between 10:30-11:30am. Please book flights to DEPART Rome after 1 pm. This is the safest way to be sure you don’t miss the shuttle bus on day 1 and don’t miss your flight on the final day.
  • What happens if Radiant Jane Retreats reschedules?
    In the unlikely event that Radiant Jane Retreats must reschedule a retreat due to Acts of God, weather, natural disaster, endemics, pandemics, airline disruption, political upheaval, or if a guest teacher we’ve hired to teach at one of our retreats is impacted due to illness, family emergencies, unforeseen events, Acts of God, weather, pandemics, illness, natural disaster or political upheaval, your retreat will be transferred to a future date. To cover any risk, we require that you purchase travel insurance to cover your entire retreat costs.
  • What are your payment and cancellation policies?
    Payment You will confirm space in the retreat by making a deposit. Full payment for the retreat is then due 90 days before the start of the retreat. We will invoice you directly. You may pay with a credit card or bank transfer. Deposits are non-refundable. Cancellation Policy Please note there will be no refunds or discounts for arriving late, leaving early, flight cancellations, family emergencies, endemics, pandemics, earthquakes, travel delays or illness. Transfers are not permitted. If you cancel your participation in a retreat for any reason, the cancellation policy below will apply. We wish we could compensate people for unforeseen circumstances (injury, pandemics, illness, family emergency, etc), but we have costs already incurred when reserving retreat centers and hotels. We have designed our cancellation policy to be as compassionate as possible in the case that your plans change. But to protect yourself further, we require you to purchase travel insurance. If you cancel the retreat: 90 days or more prior to the start of the retreat, $900 of your deposit toward another Radiant Jane Retreat within one calendar year of date of cancellation. Less than 90 days prior to the start of the retreat, no credits and no refunds will be given *any paid-in-full spots will not be refunded or credited to another retreat. TO CANCEL You must send an email stating that you wish to cancel to Business Director, Sarah Minor at info@thejanereeves.com. Policies are subject to change without notice.
  • What happens if I can’t go on my retreat?
    The best way to protect yourself from any unforeseen circumstance is to purchase trip insurance. We are requiring proof of travel insurance from all our guests. Travel Insurance can protect you in case: you have to cancel your participation in the retreat The retreat is postponed due to teacher illness, emergencies, Acts of God, weather, pandemics, natural disaster, or not enough participants lost baggage medical expenses and the cost of repatriation should you become ill or injured
  • Do I need to purchase Travel Insurance?
    ● YES. Travel insurance is a requirement to attend a RJR retreat. We recommend these possibilities: Seven Corners / Trawick International / World Nomads (with some coverage exclusions) OR researching more ideas in this article: https://www.forbes.com/advisor/travel-insurance/best-cancel-for-any-reason-travel-insurance/ ● Most companies require you to purchase the policy within 2 weeks of your trip deposit.
  • What happens if I miss my flight?
    Even with all the planning, delays can happen. If your flight is delayed or you miss it for whatever reason, you are required to send us a message in your group WhatsApp letting us know so that we can alert the bus driver and not delay the entire trip. If you arrive at the Rome Fiumicino airport after the shuttle has departed, you are responsible for arranging your own transportation to the retreat location. We will provide you with contact information for a car/driver. We recommend getting into Rome 2 days before the retreat starts to move through jet lag and ensure you make the group transfer.
  • Where are the Tuscan Countryside retreats located exactly?
    Fattoria Del Colle https://www.cinellicolombini.it/en/tourism/stays/ Address: Località Il Colle, 53020 Trequanda SI, Italy Phone: +39 0577 662108
  • Can we leave and do our own excursions?
    Of course! Please be mindful of our group schedule and make every effort to attend classes, and enjoy meals with the group. You should experience all that Tuscany has to offer while you are here, but please take time to relax and do nothing too! The office staff at Fattoria also serves as concierge for booking private drivers for hill town excursions.
  • Is there a spa?
    There is a spa at Fattoria. The cost is $25/hour and is private for each person while it is being used. You can book appointments once you are onsite at the retreat. We do typically have a massage therapist joining the retreat and will send out the schedule to book about a month before the retreat. The pricing for the massage therapist varies and is set by the therapist.
  • Will my cell phone work in Italy? YES - BUT:
    Contact your cell phone provider ahead of time and set this up in advance! You need to make sure your cell phone provider has your data turned on.
  • Why is it required that I join the WhatsApp group?
    You are required to join the WhatsApp group before your retreat. This is our main method of contact once in Italy. It is used to not only meet up with group members, but also to make sure everyone meets the shuttle, notifies of airline delays, etc.
  • Will I need a power adaptor?
    You will need a power adaptor for your cell phone charger and other plug ins: In Italy the power plugs and sockets are of type F and L. The standard voltage is 230 V and the standard frequency is 50 Hz. You cannot use your electric appliances in Italy without a voltage converter, because the standard voltage in Italy (230 V) is higher than in the United States of America (120 V). https://www.amazon.com/Voltage-Converter-International-European-Countries/dp/B074QLCKW6/ref=sr_1_3?camp=1789&creative=9325&keywords=step+down+converter&linkCode=xm2&linkId=f0e23cdbe2352f2ea2d61f414e48436c&qid=1555002718&s=gateway&sr=8-3
  • Will there be WIFI available?
    Yes! There is free wifi at the retreat location.

Inclusion Statement

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We are committed to diversity and inclusion. We believe strength, creativity and power comes from different perspectives, backgrounds and cultures. We open-heartedly invite diversity in attendees including ethnicity, race, gender, sexual orientation, gender identity, age, size, and religion.
Our programs do include walking, using stairs and being mobile in general. A moderate level of fitness is required for attending. If you want to ask any questions about specific needs you have, please don’t hesitate to get in touch. 

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